Returns & Exchanges
At LiFePO4 OZ, we stand behind the quality of our lithium power solutions and offer a comprehensive 30-day return policy for unused products in their original packaging. We aim to ensure your transition to advanced energy storage is seamless and supported by our dedicated technical team.
Initiate Your Request
Contact our support team with your order number and specific battery model to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the unit in its original specialized LiFePO4 hazardous materials shipping carton to ensure the cells remain protected during transit.
Shipping and Inspection
Dispatch the item to our Victorian service center where our technicians will perform a diagnostic check to verify the battery's state of health and integrity.
Refund Processing
Once the inspection is complete and the return is approved, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing